Booking Conditions

It is agreed that by booking The Malthouse with Northcote & Partners – the Licensor, you – the Licensee, are deemed to have read and accepted the following clauses…

  1. that the property is used for holiday purposes only.
  2. to preserve the furniture fixtures and effects from destruction or damage or make good or restore or at the option of the Licensor to pay for all such articles of the same as shall be broken lost or damaged or destroyed by the Licensee or any other person or others connected with him/her.
  3. not to do or suffer to be done on the premises anything which may be a nuisance to the Licensor or to other occupants of the premises or of the adjoining premises.
  4. not to allow fireworks to be taken onto, or let off from, the property.
  5. not to remove any of the said furniture and effects from the premises nor bring any items of furniture of any shape or size into the premises.
  6. the Licensee has no exclusive right to occupy the premises but permit the Licensor or an authorised agent right of access to the property in the case of emergencies.
  7. upon departure to leave the premises and said furniture fixtures and effects in the same clean state as they shall be at the commencement of the holiday. The Licensor reserves the right to make a charge for extra cleaning if the accommodation is not left in a satisfactory condition and if the heating and telephone are over-used.
  8. to pay for the washing/dry cleaning of all blankets, bedspreads, duvets, pillows, blinds/curtains, carpets and furnishings which have been unreasonably soiled during the period of the holiday.
  9. that all goods chattels equipment belonging to the Licensee or any other person with him/her or associated with him/her are and remain entirely at the owner’s risk and liability notwithstanding any present rule or law to the contrary.
  10. the accommodation is designed for family use, not for youth groups or student parties. Sleeping in tents or motor vehicles adjacent to the accommodation is not permitted.
  11. the number of people occupying the property must not exceed the number published. NO extra visitors are to be accommodated over night.
  12. the Licensee and all visitors, guests and occupants of the hired property must comply with any reasonable rules laid down by the Licensor and, if the Licensor does not communicate any such rules to the Licensee, it must be assumed that ‘normal’ rules (such as consideration for neighbours, behaviour of pets, noise levels, no parties and social gatherings etc.) apply.
  13. that pets are not left alone in the premises, that hair/fur be removed and all faeces be cleared from the gardens.
  14. that the Licensor reserves the right to terminate the hire of the property without notice and without refund in case of breach of these clauses and or failure to comply with the rules of the house and or health and safety advice. If you are already at the property, the Licensor may require you to vacate it immediately.
  15. that if for any reason beyond the Licensor’s control (e.g. fire, flood damage) the property is not available on the date booked, all rent paid by the Licensee will be refunded in full.
  16. The Licensor can not be held responsible for any breakdowns of machinery or services which may occur at the holiday property or if any item is temporarily unavailable – although The Licensor will strive to ensure repairs are carried out as quickly as possible for the continued comfort and enjoyment of The Licensee’s holiday.
  17. that the deposit, less 50% to cover the administration costs, is refundable only if a minimum of 8 weeks cancellation notice is given. Any cancellations made between 8 and 4 weeks before your arrival will receive a 25% refund of the total cost paid. NO refunds will be given during the four weeks prior to the commencement of the holiday. All cancellations must be in writing.
  18. no liability will be accepted for any activity or works of any kind that may occur near or neighbouring the property nor shall The Licensor be responsible for providing any information regarding any such works or activity.
  19. that in the event of a complaint, the Licensee will contact the Licensor immediately in order to resolve the problem and, if necessary, follow it up in writing within five days. This procedure must be strictly adhered to. Every reasonable effort and care has been taken to ensure that the property write-up and description is accurate and representative.
  20. that the Licensor shall not be liable to any person for personal injury, loss of, or damage to property however caused or sustained.
  21. that when a booking is made with the Licensor you warrant that you are over 21 years of age and you accept full responsibility for all persons who will use the property during the holiday period booked and that you agree to the above conditions and understand that you are not permitted, nor any others connected with you, to stay longer than the time agreed.